Politique d’expédition

Wolfe & Wyn® Shipping & Returns Policy

Last updated: 22 May 2025

1. Order Processing

  • Dispatch days: Monday–Friday (excluding UK public holidays).

  • Cut-off time: Orders confirmed before 12:00 GMT are usually dispatched the same business day; later orders ship the next working day.

  • Order review: You will receive an order-confirmation email immediately after checkout and a second email with tracking details once your parcel leaves our studio.

2. Shipping Methods & Rates

Destination Service Estimated Transit Cost¹
United Kingdom Standard (Royal Mail Tracked 48 / equivalent) 1–3 business days FREE on orders £50 +Standard checkout rate on orders under £50
European Union Standard International 2–11 business days £14.99 flat rate
Rest of World Standard International 2–11 business days £23.99 flat rate

¹ All prices in GBP. Delivery windows exclude processing time and UK public-holiday pauses. Rural or remote areas may experience slightly longer transit.

3. Customs, Duties & Taxes (Non-UK Customers)

  • International orders may be subject to import taxes, customs duties and fees once the shipment reaches your country.

  • These charges are the customer’s responsibility; Wolfe & Wyn® has no control over them.

  • Customs processing can add to stated delivery times.

4. Tracking Your Parcel

Every shipment is fully trackable. Tracking links become active once the carrier scans your parcel—usually within 24 hours of receiving your dispatch email.

5. Delivery Issues

If your parcel has not arrived within the estimated window:

  1. Check the tracking link for the latest scan.

  2. Confirm the delivery address on your order confirmation.

  3. Look for a “while-you-were-out” card or check with neighbours/building reception.

  4. Still no luck? Email us at sales@wolfeandwyn.com within 14 days of the dispatch date and we’ll open an investigation with the carrier.

6. Returns & Refunds

We hope you love your Wolfe & Wyn® purchase, but if you change your mind we offer a full refund under the following conditions:

Requirement Detail
Return window Items must be received by us within 14 days of the delivery date shown in your tracking.
Item condition Unworn, unwashed, with original tags and packaging intact.
Proof of purchase Include your order number or packing slip.

Non-returnable items: Gift cards, personalised or made-to-order pieces, and items sold as “Final Sale”.

How to return:

  1. Email sales@wolfeandwyn.com with your order number to receive a Returns Authorization (RA) and instructions.

  2. Pack your items securely; we recommend an insured, trackable service. Return postage is the customer’s responsibility except where goods are faulty.

  3. On receipt and inspection, we’ll issue a refund to your original payment method within 5 business days and email you a confirmation.

Items returned outside the 14-day window or not in resalable condition will be sent back to you and no refund will be issued.

7. Exchanges

We don’t currently offer direct exchanges. Please follow the returns process for a refund and place a new order for the desired item.

8. Faulty or Incorrect Items

Wolfe & Wyn® crafts and packs every piece with care. If something isn’t right, email sales@wolfeandwyn.com within 7 days of delivery with photos and a brief description. We’ll make it right—either by replacement, repair or refund—at no cost to you.

9. Contact Us

Questions about shipping, returns, or anything else?
📧 sales@wolfeandwyn.com – we aim to reply within one business day.

Your statutory rights as a UK consumer are not affected by this policy.