FAQs

If you have any wholesale enquiries please contact sales@wolfeandwyn.com

We're so sorry to hear this. If you contact our Customer Care Team with your order number and details of the missing item, one of our customer service team will get this resolved for you ASAP.

Faults are rare but they can happen sometimes. We understand how frustrating this can be so we do apologise. Please contact our Customer Care Team with your order number, a description of the fault and images showing the damage, we'll sort it right out.

Don't panic. Contact our Customer Care Team with your order number and the new address, we'll do our best to sort this for you. Please note that delivery addresses can't be changed once the order has left our warehouse.

You can cancel your order within 30 minutes of placing it. Contact our Customer Care Team with the subject 'ORDER CHANGE REQUEST', including your name, order number and reason for cancelling and we'll do our best to sort you out.

You can make changes to your order within 30 minutes of placing it. Contact our Customer Care Team with your order number and details of the change you'd like to make - our customer service team will do their best to sort you out. However, please be aware that this cannot be guaranteed.

When an order contains both a preorder and an in-stock item, we bundle them together for shipment once the preorder item becomes available. This process not only saves you shipping costs but also lessens our environmental impact by combining deliveries. Should you urgently require the in-stock item, it would be advisable to place it as a separate order.

Once you add an item to your basket, click 'View Cart'. Under the list of items, there is a section called 'Coupon Code' - enter your code here and make sure to hit 'Apply Coupon' to apply the discount.

The only discount that we offer is 10% off your first order when you sign up to our newsletter!

Preorders ship out to you within 7 to 14 days after the order has been placed.

A preorder item refers to a product that we have yet to receive in our inventory. As a boutique brand, preorders help us assess customer demand, thereby preventing excessive production and unnecessary waste.

Determining if an item is available for preorder is simple. On the product page, we clearly indicate whether a product is in stock and ready for immediate purchase, or if it is exclusively available as a preorder item.

Returns can take up to 10 working days to be processed but we aim to get 'em done as quickly as possible. As soon as your item(s) have been refunded you'll get an automated email and after this, the money should be back with you real soon. Refunds can take up to 10 working days to appear back in your account, if you haven't received your refund after this time, please contact our Customer Care Team with your order number and the items you returned and we'll take a look.

If you haven't paid the charge and no longer want the items the best thing to do in this circumstance is refuse the shipment and it will be automatically sent back to us. Once it arrives back at our warehouse, we will be able to refund your order in full. Please note that from now on, all orders you place from UK retailers will be subject to a customs fee once it arrives in your country.

Unfortunately, due to Brexit, customs taxes are now expected when shopping in the EU from the UK. It's an additional charge for importing that has been in force since January 1st 2021 and is sadly out with our control. We're not able to advise an estimated amount for the charge as it's different for each country, but we'd recommend checking with your local mail service for information on what fees you may incur. Any customs fees are the responsibility of the customer and will not be reimbursed by Little Lies.

As soon as your order has been shipped, you will receive a shipping confirmation email with all of the details to track your order. Our couriers will issue updates on your parcel's journey. Please ensure that you enter the correct email address and mobile phone number at checkout to allow you full control of your delivery and to ensure you receive all relevant updates.